At METI, we do this in practice, not just in theory. Here is what we’ve learned from working with real businesses in Kutaisi, Gardabani, and on the Black Sea coast.
Where Businesses Lose Money Without a System
We constantly see three main problems in venues that lack automation:
- Orders by Word of Mouth or on Paper. A waiter mishears or misunderstands, and the kitchen makes the wrong dish. The result is wasted ingredients, lost time, and an unhappy guest. When the house is full, these mistakes happen all the time.
- Cash Register and Warehouse Disconnect. You see the revenue at the end of the shift, but how many ingredients were actually used remains a mystery. Food cost is estimated once a month by guesswork, so theft or overspending is noticed too late.
- End-of-Day Results Only the Next Morning. Without automation, the owner only sees the report after the shift is already closed. If sales drop sharply in the evening, suspicious transactions occur, or ingredient waste spikes in the kitchen, you simply record it as a fact the next day instead of intervening in time.
What Changes with RestaurantOS
RestaurantOS is a cloud-based POS system that we developed ourselves at METI. It runs through a standard browser on any tablet or smartphone, so you don't need to spend money on expensive specialized hardware. We simply configure it to fit the needs of your specific venue.
- Kitchen Order. A waiter enters an order on a tablet using their PIN, and the service ticket is immediately printed right where it's needed: in the kitchen, by the grill, or at the bar. No confusing paperwork or staff running around.
- Multilingual QR Menu. Guests scan the code and see the current menu in Georgian, English, and Russian. A venue owner or manager can easily update items or prices in the system within a minute.
- Reports Directly via Telegram. The owner receives revenue data and key metrics directly on their smartphone every evening at the end of the shift, not the following morning.
- Channel Separation. The system clearly divides orders into dine-in, takeaway, and delivery, gathering separate statistics for each channel.
- Automated Inventory. The system automatically deducts ingredients from the inventory at the moment of sale based on recipe cards. You always see real-time stock levels and accurate food costs without manual calculations.
Real Case Study: Tehle in Gardabani
The Tehle restaurant in the Gardabani district serves a Turkic-speaking audience. It is a venue with a true country flavor, featuring a spacious indoor hall, a large green terrace, and its own livestock facilities. This is exactly where RestaurantOS was tested in real, battlefield conditions.
This project showed us exactly which features worked perfectly and which needed refinement. Printing service tickets in different languages, automatically splitting orders between the main kitchen, the grill, or the tea area, and tracking seating capacities across dining rooms and the summer terrace—all of these features grew out of real business pain points, not theory.
The Specifics of Dark Kitchens
Establishments without a dining room don't have tables or waiters, so specific challenges are added to the general tasks of inventory and cash control:
- Orders flood in from everywhere: phone calls, messengers, the website.
- They need to be forwarded to the chefs instantly.
- Handing over ready food to couriers must be strictly controlled.
- It’s crucial to see clean statistics for each order source.
RestaurantOS has a built-in module for delivery. We set up online payment connections and integration with automated order reception tools individually for each project because every dark kitchen has its own workflow logic.
Cost and Geography of Work
The cost of automation always depends on the scale: how many printing stations you have, whether you need complex integrations, and how many employees need training. We don't have a cookie-cutter price list simply because no two venues are identical.
Our main office is located in Kutaisi, but we personally travel to set up equipment and train staff in Tbilisi, Batumi, and all across Georgia.
Get in touch with us using your preferred method — we will analyze your tasks in detail and find the right solution within your budget.